Subject: Re: refund issue sadaad case id 1282670
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 11 Sep 2020 02:51:42 -0700 (MST)

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 7 September, 2020 16:24:54 
Subject: Re: refund issue sadaad case id 1282670 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 1 September, 2020 14:14:34 
Subject: Re: refund issue sadaad case id 1282670 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 28 August, 2020 07:03:28 
Subject: Re: refund issue sadaad case id 1282670 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 22 August, 2020 09:42:54 
Subject: Re: refund issue sadaad case id 1282670 

Hi team 
any update? 

From: "Malik Ismail" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Saturday, 15 August, 2020 21:44:35 
Subject: RE: refund issue sadaad case id 1282670 

Hi Athar, 

Please process refund to customer’s bank account. 

order created: May 17, 2020 

Order number: 6492501776 

Transaction ID : P1000000000004721937 

Coupon number: 6492501776-23865230-48795-87178 

bank name: Al Rajhi Bank 

Branch : Othman bin Affan 

IBAN: SA59 8000 0454 6080 1002 0718 

account holder's name: Abdullah Yahya Abdullah Abu Al-Ghamdi 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Friday, August 14, 2020 9:06 PM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: refund issue sadaad case id 1282670 
Importance: High 

External email sender, please take precaution. 

Hi Malik. 

Kindly assist us on below case. 

Regards, 

Fauzan 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 7 August, 2020 11:54:35 
Subject: Re: refund issue sadaad case id 1282670 

Hi Malik, 

In the below case the order is marked as not picked and refund was initiated in RV and we have de-activated the voucher. As the customer is asking for refund in his account. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 6 August, 2020 21:46:05 
Subject: refund issue sadaad case id 1282670 

order created: May 17, 2020 

Order number: 6492501776 

Transaction ID : P1000000000004721937 

Coupon number: 6492501776-23865230-48795-87178 

bank name: Al Rajhi Bank 

Branch : Othman bin Affan 

IBAN: SA59 8000 0454 6080 1002 0718 

account holder's name: Abdullah Yahya Abdullah Abu Al-Ghamdi 

kindly do needful to process the refund , 

bank transfer has been approved and RV has been deactivated 

regards 

ammar asif 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 29 July, 2020 12:07:16 
Subject: Re: Approval for bank transfer 6492501776 

in this case, the refund approval was already received on 18th July then why you are still sending the case for approval.. first email voucher team to disregard the voucher then ask the customer his bank details. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 29 July, 2020 11:33:28 
Subject: Re: Approval for bank transfer 6492501776 

problem statement: deactivation of RV 

order created: May 17, 2020 

Order : 6492501776 

RV : 6492501776-23865230-48795-87178 

Total Amount : SAR 633 

Transaction ID : P1000000000004721937 

Issue description : the above order was marked as NDR and the amount was refunded as RV value. 

the customer now is asking to transfer the amount to his bank. 

i have escalated to the jira for the deactivation but they ask me to escalate to [ mailto:[email-masked] | [email-masked] ] for deactivation but i did but i did not get any response from them. 

please note that bank transfer has been approved. 

please do needful. 

Regards 

ammar asif 

From: "Mike Bermingham" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] >, "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 18 July, 2020 13:32:44 
Subject: Re: Approval for bank transfer 6492501776 

Approved 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7Cmalik.ismail%40landmarkgroup.com%7C29609070e2da4c0f74f608d840745aeb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637330215782691585&sdata=6ur%2FpSGFxu8yimatPeDr4qE7NAD9ixS5PFChk62g8B0%3D&reserved=0 | 
Outlook for iOS ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 17, 2020 11:46:02 AM 
To: Mike Bermingham < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ammar Asif < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Approval for bank transfer 6492501776 

External email sender, please take precaution. 

Hi Mike, 

Order : 6492501776 
Total Amount : SAR 633 
Issue description : the customer the same C&C order twice by mistake, However he picked up one of them and the other one was marked as not picked so the amount was refunded as RV value. 
the customer now is asking to transfer the amount to his bank. 
We request your approval to deactivate the RV and proceed with the bank transfer. 

Regards 
Shakeeb 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 9 July, 2020 11:43:00 
Subject: sadaad refund issue case ID 1282670 

order created: May 17, 2020 

Order number: 6492501776 

Transaction ID : P1000000000004721937 

Coupon number: 6492501776-23865230-48795-87178 

bank name: Al Rajhi Bank 

Branch : Othman bin Affan 

IBAN: SA59 8000 0454 6080 1002 0718 

account holder's name: Abdullah Yahya Abdullah Abu Al-Ghamdi 

discription: the order was not picked up. and the customer is looking for his refund, both in sadaad account and voucher he used. 

please do needful. 

regards 

ammar asif 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com