Subject: Re: Technical Issue "6205766397"
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 11 Sep 2020 02:02:15 -0700 (MST)

Hi Jessie, 

Please assist in getting the below order cancelled as the issue has been pending for a long time. 

Regards 
Shakeeb 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, September 2, 2020 6:13:13 PM 
Subject: Technical Issue "6205766397" 

Hi Team 
Problem Statement : Technical Issue 
Ticket ID : 1304486 
Order Date: Jul 4, 2020 
Order ID: 6205766397 
Tracking ID: NA 
Total Price : SAR 37.00 

Issue Description : The Customer placed the order on May 5 , 2020 , and it is pending since then. 

Case History : The customer reached out to us on 15 Jul 2020 , and since then the issue has been escalated to the warehouse team and they have told that this order is facing some technical issue. 
PFB the attached screenshot of the response from warehouse. 

Customer's History : The customer is with us from Feb, 2019. 

Assistance Required : We request you to please assist in either shipping and delivering or cancelling the order and close the issue. 
Best Regards, 
Abhishek Sisodia