Subject: Return / Refund approval// 6214693050
From: Algaili Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 11 Sep 2020 01:53:03 -0700 (MST)

Hi Team 

Problem Statement : Return / Refund approval. 

Order Date : 08-Aug-2020 

Order ID: 6214693050 

Return Tracking ID : 46071420765;H12D01E 

Total Price : SAR 206 

Issue Description : The customer raised a return request for one item which has been handed over to the courier team when checking the collection reference ID# H12D01E. The issue 

was escalated to Conloc team and they confirmed that the item was not received. 

Case history : The customer reached out to us on 30 of Aug 2020 and since then the issue was escalated to Conloc team but no action has been taken. 

Customer's history : This is the customer's first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Algaily.