Subject: Re: Refund approval Order ID: 8395760848
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 11 Sep 2020 00:07:23 -0700 (MST)

Hi Team, 

Any updates? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 5 September, 2020 13:47:48 
Subject: Re: Refund approval Order ID: 8395760848 

Hi Team, 

Any updates? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 29 August, 2020 13:45:25 
Subject: Re: Refund approval Order ID: 8395760848 

Hi Team, 

The customer has redeem RV while placing attached order. as seen in attached screenshot 
202008050039228395760848-10590-78857 for KWD 37. 

And below RV has been deactivated. 
8395760848_v98286935_c-86451-09283 

Regards, 
Ebrahim Hageb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Thursday, 27 August, 2020 12:46:14 
Subject: RE: Refund approval Order ID: 8395760848 

Hi Shakeeb, 

Please go ahead and raise a JIRA to deactivate RV and inform finance to process the refund to K net or bank account. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, August 26, 2020 1:52 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund approval Order ID: 8395760848 

External email sender, please take precaution. 

Hi Team, 

Issue status : Bank transfer approval 

Order ID: 8395760848 
Amount to be transferred : KWD 82.8 

the customer got the refund against the cancelled items as RV value, and now the customer is requesting to transfer the amount to his account. 

Please provide approval an order to get the RV deactivated and proceed with the bank transfer. 

Regards 
Shakeeb 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 24, 2020 3:30:31 PM 
Subject: Refund approval Order ID: 8395760848 

Hi Team 

Problem Statement : Refund approval. 

Order Date : Aug 5, 2020 

Order ID: 8395760848 

Tracking ID : S002133800373 

Total Price : 82.8 

Issue Description : The Customer placed the order on Aug 5, 2020, The customer says that he does not want the refund as RV value and wants it as cash to his bank account . 

Case history : The customer reached out to us on 23 of Aug. 

Customer's history : the customer is with us since 05/08/2020 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 

Ebrahim Hageb 

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