Subject: RE: [#1445425] - Fwd: Order confirmed!
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 10 Sep 2020 14:47:55 +0000

Sure, thanks a lot Seeta.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Thursday, September 10, 2020 5:20 PM
To: Akshay Berry <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: [#1445425] - Fwd: Order confirmed!

External email sender, please take precaution.
Hi Akshay,

My apologies from the agents behalf. Although I have already instructed the agent in the afternoon to create an RMA for the missing item.

Will make sure not to repeat these kinds of mistakes in the future.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 10 September, 2020 18:44:21
Subject: RE: [#1445425] - Fwd: Order confirmed!

@Jessie Caparas<mailto:[email-masked]> This was a simple case of missing item which could have been resolved in the first instance on September 1st.

@seeta.seeta<mailto:[email-masked]> Kindly coach the agent accordingly as you are aware there is no approval required for refund upto SAR/AED 100 in the missing item cases or complaints. He should have created RMA and escalated to JIRA to process refund for the customer.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 10, 2020 1:13 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#1445425] - Fwd: Order confirmed!

What is the issue for this?

What help is needed to resolve?

@Akshay Berry<mailto:[email-masked]> kindly review

From: Mohsin Raza Khan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 10, 2020 1:11 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#1445425] - Fwd: Order confirmed!

External email sender, please take precaution.
May I have the update please?

Regards

On Wed, Sep 9, 2020 at 10:13 AM Mohsin Raza Khan <[email-masked]<mailto:[email-masked]>> wrote:
Hi
Similar kind of reply is being received since ages
I hope if you can take correct action please to sort out the long pending issue

Regards

On Wed, Sep 9, 2020, 8:52 AM Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mohsin,

Thank you for reaching out to us.

We understand that this would be really frustrating for you, as you haven't received any update for your concern.

We apologize for the inconvenience caused to you.

Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.

We thank you for your understanding and co-operation.

Your friends,
The Support Team

1445425:1125156
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com