Subject: Re: Item confirmation (set of two or single item): Case id - 1357532 Order Number: 9795138615
From: Seeta Seeta <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 10 Sep 2020 05:43:04 -0700 (MST)

where is the attachment 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 3 September, 2020 14:25:37 
Subject: Item confirmation (set of two or single item): Case id - 1357532 Order Number: 9795138615 

Hi Team, 

Please note that as per the customer's order confirmation email the below item is set of 2 however as the order status on Hybris it's single item only. 
​ 
Problem statement - The customer has received only one item however as per the order confirmation email it's set of 2 

Case id - 1357532 
Order Number: 9795138615 
Order Created: 8/1/2020 
AWB - 1000007451396 

Item name: 161648835 - - Frozen Print Trolley Bag - 14 inches 
Item cost: 97.00 
​ 
Assistance: We request you to please see the attachment and suggest accordingly. 

Regards, 

Manish