Subject: Re: Amount Deducted But no Order Placed
From: Seeta Seeta <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, [email-masked], Harish Thakor <[email-masked]>
Date: Thu, 10 Sep 2020 05:24:35 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 10 September, 2020 16:47:02 
Subject: Amount Deducted But no Order Placed 

Hi Team 
Problem Statement : On Validation Cancelled 
Ticket id : 1465856 

Customer Email ID : [email-masked] 

Date: September 07 , 2020 

Total Price : KWD 50.560 
Issue Description : The payment has been done but no order has been placed and the amount has been deducted. 

The amount has not been refunded to the customer until now. 

This is an SMS that the customer received on the same day Monday 7-Sept 2020 

Sorry, your payment didn’t go through. Please try again at https://centrepoint.app.link/e/QOOhdFdzA9. Please contact your bank if any amount has been debited. 

PFA the attached screenshots shared by the customer. 

Assistance required : We request you to look into this and close the issue. 
Best Regards, 
Abhishek Sisodia