Subject: Re: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions (8201690030)
From: Seeta Seeta <[email-masked]>
To: Hafizullah Lsm <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 10 Sep 2020 01:41:13 -0700 (MST)

hafizullah 

shakeeb has already shared the update regarding the kuwait cases and check that and do the needful 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 9 September, 2020 12:47:18 
Subject: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions (8201690030) 

Hi Team 

Problem Statement: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions 

Order Date: ​​Sep 5, 2020 
Order ID: ​​8201690030 
Order Status: ON_VALIDATION_CANCELLED 
Total Price: KWD5.00 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah