Subject: Re: KNET Refund - 8398965359
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Lessin Kumar <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Adil <[email-masked]>
Date: Thu, 10 Sep 2020 01:30:38 -0700 (MST)

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "Lessin Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Adil" <[email-masked]> 
Sent: Wednesday, 2 September, 2020 18:51:43 
Subject: KNET Refund - 8398965359 

Hi team, 

Kindly update on the below case on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "Lessin Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Adil" <[email-masked]> 
Sent: Friday, 28 August, 2020 13:13:17 
Subject: Escalation: On validation cancel (refund) 

Hi Team, 

Please assist with initiating the refund for the on validation order refund on the below case. Please find attached statement for the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Adil" < [email-masked] > 
To: "Seeta Seeta" < [email-masked] > 
Cc: "Apoorv Joshi" < [email-masked] >, "Shakeeb Arsalan" < [email-masked] >, "Fauzan Ahmad, Musalman" < [email-masked] > 
Sent: Friday, 28 August, 2020 13:04:37 
Subject: Escalation: On validation cancel (refund) 

Hi Team, 

Order: [ callto:8398965359 | 8398965359 ] (On validation cancelled) 

The customer has been charged twice for KWD 10.50 and one of the orders status is cancelled on validation. 

Please find the screenshot below as a proof of amount deducted twice for your kind perusal. 

Please process the refund requst. 

Regards, 
Adil