Subject: FW: Payment Issue "Debit Card"
From: Malik Ismail <[email-masked]>
To: Arjun Thapa <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 10 Sep 2020 07:21:17 +0000

Hi Arjun,

Please check and confirm if amount received in company statement.

Customer Email ID: [email-masked]<mailto:[email-masked]>
Amount SAR 176.00
Date : 27-08-20
Customer name : Serien Nowailati

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, September 9, 2020 5:57 PM
To: Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Payment Issue "Debit Card"

External email sender, please take precaution.
Hi Malik

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 2 September, 2020 12:54:04
Subject: Payment Issue "Debit Card"

Hi Team

Problem Statement: No transaction History.

Ticket id: 1439479

Customer Email ID: [email-masked]<mailto:[email-masked]>

Total Price: SAR 176.00

Issue Description: Please note that in this case customer has shared his bank statement in which there has been a payment done on August 27, 2020, for SAR 176.00. But as we have checked, there is no such order history on Hybris.

PFA the attached bank statement shared by the customer.

Assistance required: We request you to look into this and close the issue.

Best Regards,
Abhishek Sisodia

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