Subject: KNET Response
From: Apoorv Joshi <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 9 Sep 2020 22:54:00 -0700 (MST)

Thank you for reaching out to us and giving us the opportunity to serve you. 

We sincerely apologize for the delay in getting back to you however, we have checked and it appears that the order number: 8376849177 was not successfully placed. As we can see the amount was however, deducted from your KNET account, we have already notified the payment gateway about the cancelled transaction so the amount can return to your account automatically. 

Please allow 3-5 business days for the amount to be released by your Bank/KNET. In the meantime you can go ahead and try placing a new order from our website directly or place a new order once you have received the amount back in your account. 

Hope this helps and have a great evening! Stay Safe! 

Your Friends, 
The Support Team