Subject: RE: NDR Status - 7675377908
From: Dominic Arackal <[email-masked]>
To: Siny Jacob <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: BHRdc Ecomm <[email-masked]>, Apoorv Joshi <[email-masked]>, SuvodipMondal <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 9 Sep 2020 16:09:37 +0000

Dear Siny
Check & close below complaint

Regards
Dominic arackal

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, September 9, 2020 2:31 PM
To: Dominic Arackal <[email-masked]>
Cc: BHRdc Ecomm <[email-masked]>; SuvodipMondal <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: NDR Status - 7675377908

External email sender, please take precaution.
Dear Dominic,

Thank you for your prompt response.

However, the order was never delivered to the customer, this is the reason why we are checking with you regarding the same to know if the items are already in the warehouse or if they have been received back as the tracking is invalid on Aramex.

Appreciate your assistance in closing this case asap as the order is showing shipped since April.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "dominic arackal" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "BHRdc Ecomm" <[email-masked]<mailto:[email-masked]>>, "SuvodipMondal" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 September, 2020 15:49:02
Subject: RE: NDR Status - 7675377908

Dear Apoorv
If the tracking id is invalid how can we close this, pls ask customer to share further details, so that let check with courier agency

Suvodip: meanwhile check in in warehouse is this parcel available & revert

Regards
Dominic arackal

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 9, 2020 12:13 PM
To: BHRdc Ecomm <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: NDR Status - 7675377908

External email sender, please take precaution.
Hi Team,

With reference to the order number: 7675377908
AWB: 45441127561

Order placed on April 1, 2020 and is in shipped status since April 3, 2020. Customer has reported that the order was sent back to us under the above mentioned tracking number. As per the tracking it is showing invalid.

If we have received the items or have the above order in warehouse please mark this order NDR and process the refund for the same.

Please assist in closing this on priority. This is pending since 4+ months.

Thank you for your help!

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com