Subject: RE: LATE shipping C&C 6466299869
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Manager AzharMall <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Qazi Mohammed <[email-masked]>, Anwar Abdullah <[email-masked]>, Jed Conlocops2 <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Shadab Ahamad <[email-masked]>, M Ataullah <[email-masked]>
Date: Wed, 9 Sep 2020 13:11:25 +0000

@Apoorv Joshi<mailto:[email-masked]> Kindly create RMA as undelivered to customer and raise a JIRA ticket to process RMA and refund the customer.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, September 9, 2020 4:03 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Manager AzharMall <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Qazi Mohammed <[email-masked]>; Anwar Abdullah <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Jed Conlocops2 <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Shadab Ahamad <[email-masked]>; M Ataullah <[email-masked]>
Subject: RE: LATE shipping C&C 6466299869

@Akshay Berry<mailto:[email-masked]>

Can you please check on this case and revert to Apoorv.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 9, 2020 10:40 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Manager AzharMall <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shadab Ahamad <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: LATE shipping C&C 6466299869

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. This order is partially picked up from store and the other half is still ready to ship since Feb.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "manager azharmall" <[email-masked]<mailto:[email-masked]>>, "Qazi Mohammed" <[email-masked]<mailto:[email-masked]>>, "Anwar Abdullah" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shadab Ahamad" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 5 June, 2020 20:18:13
Subject: Re: LATE shipping  C&C 6466299869

Hi Team,

Kindly assist in locating the following order 6466299869 as it is pending since 19th of Feb.
Please do the needful in order to have the customer refunded.

regards
Shakeeb

________________________________
From: "Shadab Ahamad" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 27 May, 2020 20:08:48
Subject: LATE SHIPPING C&C

Hi Team,

Problem Statement: Late Shipping C&C
Order Date :Feb 19, 2020
Order ID: 6466299869
Tracking ID1: 646629986922999991
Tracking ID2: 646629986923999991
Assistance Required: Need Urgent pickup from store

Issue Description: Customer placed order on Feb 19, 2020 and till now she has not received the order. As per the hybris the order status is ready to be shipped
Customer is chasing us for her order so we request you to expedite the delivery date asap.

Regards,
Shadab

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