Subject: Re: Partial delivery: Case id - 1320722 Order Number: 62022957
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AbdelKaderS <[email-masked]>
Date: Wed, 9 Sep 2020 05:11:05 -0700 (MST)

Hi Jessie/Imran, 

Thank you for your help! 

Will do the needful and close the case. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "AbdelKaderS" <[email-masked]> 
Sent: Wednesday, 9 September, 2020 17:32:13 
Subject: RE: Partial delivery: Case id - 1320722 Order Number: 62022957 

Hi Apoorv, 

Refund the missing items. 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, September 9, 2020 10:52 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; [email-masked] 
Subject: Re: Partial delivery: Case id - 1320722 Order Number: 62022957 

External email sender, please take precaution. 

Hi Jessie, 

In this order there are a total of 4 items. The order status on Hybris is showing delivered while on Aramex it is showing delivered but as per the description it is ready for pickup. Customer has only received 1 item in this order. Following are the missing items and they are worth SAR 85: 

154814286 - - Juniors Bath Rider Toy 
154814285 - - Juniors Pull String Bath Toy 

161437036 - - Mickey Mouse Embroidered Hooded Robe with Striped Detail and Tie Ups 

Thank you for your help! 

Regards, 

Apoorv 

Sent: Tuesday, 8 September, 2020 16:16:52 
Subject: RE: Partial delivery: Case id - 1320722 Order Number: 62022957 

Hi Apoorv, 

Which item has not been delivered and how much is it for? 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 7, 2020 5:29 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Partial delivery: Case id - 1320722 Order Number: 62022957 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below issue, no response from Aramex regarding below order and customer has been chasing for the remaining items in this order for almost 2 months. The order is delivered partially to the customer and the below address and contact details have been shared with them multiple times without any response. Customer is chasing for their items on a daily basis. 

Appreciate your assistance in closing the below case. 

Regards, 

Apoorv 

Sent: Thursday, 3 September, 2020 12:48:48 
Subject: Re: Partial delivery: Case id - 1320722 Order Number: 62022957 

Hi Team, 

Any update on the below delivery? 

Please find the below update address and make sure to deliver the shipment at the customer's doorstep. 

My address: KING ABDULAZIZ HOSPITAL FOR NATIONAL GUARD- AL AHSA, Mubararraz Al hassa 

Contact number: 0533848327 

We request you to please arrange the delivery at the customer's doorstep as per his request. 

Problem statement - Partial delivery 

Case id - 1320722 

Order Number: 6202295737 

Order Created: 7/22/2020 

AWB - 45961686536 

Regards, 

Manish 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Ramez Grada" < [ mailto:[email-masked] | [email-masked] ] >, "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 19 August, 2020 18:21:03 
Subject: Re: Partial delivery: Case id - 1320722 Order Number: 62022957 

Hi Team, 

We are still waiting to deliver the remain order. Customer is chasing us on daily basis. We request you to deliver the order asap. 

Thank you for your help. 

Regards. 

Fauzan 

From: "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Ramez Grada" < [ mailto:[email-masked] | [email-masked] ] >, "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] >, "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 11 August, 2020 15:30:04 
Subject: RE: Partial delivery: Case id - 1320722 Order Number: 62022957 

Dear, 

Will check with concerned team and do the needful. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1c66a295fc6b46d3008d08d8548cd94f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637352311210003745&sdata=8wMzmO%2Bi0tYleUvwHMQiTZ8PrA81UJGIUdBP5pH30bE%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1c66a295fc6b46d3008d08d8548cd94f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637352311210013732&sdata=66ZvVOVmX%2Bfb1uioOokOiucNBDkol6QZ8RN1t3fwhA0%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1c66a295fc6b46d3008d08d8548cd94f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637352311210013732&sdata=yKhgQX82ZLlS1sA86f8Kg30nRqajo7wjyzXnHxRw46Q%3D&reserved=0 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 11, 2020 11:35 AM 
To: Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Ramez Grada < [ mailto:[email-masked] | [email-masked] ] >; AbdelKader Salameh < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; escalations dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Partial delivery: Case id - 1320722 Order Number: 62022957 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

With reference to the trackung number 45961686536, the order is delivered partially so we request you to arrange the delivery asap. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 11 August, 2020 11:44:15 
Subject: Partial delivery: Case id - 1320722 Order Number: 62022957 

Hi Team, 

Any update on the below concern? 

Please note that the shipment has been delivered to the customer partially and for the remaining items the status is ready for customer pickup form 7/17/2020 

We request you to please arrange the delivery at the customer's doorstep as per his request. 

Problem statement - Partial delivery 

Case id - 1320722 

Order Number: 6202295737 

Order Created: 7/22/2020 

AWB - 45961686536 

Regards, 

Manish 

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