Subject: Ticket Assigned - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Sep 2020 10:11:35 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Click & Collect Hi, This is Cynthia. 

I tried using your online purchase for the 1st time and was not successful. My shukran points for deducted and money debited, however there was some technical issue and the transaction failed.. Called up Gulf Bank and they asked me to check with Centre point. Went to the store and they asked me to contact the call centre.. Called the call centre and they asked me to send an email. 

The transaction was tried twice and it failed due to technical error.. Attached 3 screen shots for your reference. 
The bank has also given me 2 reference nos for both transactions.. Requesting your assistance in crediting my money back for 1 transaction and if I could get the shoes for the other transaction. 

Transaction 1 was for. 280 fils plus shukran points.. Ref no given by the bank for this amt is 025140026514

Transaction 2 was for 2.000 kd.. Ref no given the bank for this amt is 025111029968.

Your assistance in this matter would be highly appreciated. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1466893