Subject: FW: Product issue // 1411764 //8371149431
From: Syed Amir <[email-masked]>
To: Midhun Madhu <[email-masked]>
Cc: Fouzan Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>, ecom cskuwait <[email-masked]>, Bsk Basic <[email-masked]>
Date: Wed, 9 Sep 2020 09:57:05 +0000

Dear Midhun,
Please ask customer to contact below given number & name for spare part.
Contact Person Name Nawab
Mobile No 00965-98005240

Regards
Amir
97291622

From: Midhun Madhu <[email-masked]>
Sent: Wednesday, September 09, 2020 12:01 PM
To: Syed Amir <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>; ecom cskuwait <[email-masked]>
Subject: FW: Product issue // 1411764 //8371149431

Hi @Syed Amir<mailto:[email-masked]>,
Could you please look into below issue and advise.

Issue Description :
Regarding order no 8371149431, I ordered on 24.02.20 an avent natural ultra comfort electric pump which has 2 years of warranty. But within 6 months of its usage, outlet rubber ring valve of pump got tore. Will it be replaced under warranty period or if not how would I get another part for the same. It’s kind request to revert as early as possible cause of my baby is completely relying on pump for feeding.

Midhun R Madhu
[A picture containing clipart  Description automatically generated]+965 2228 9509 Ext : 2323
+965 97232105
[A picture containing clipart  Description automatically generated][email-masked]<mailto:[email-masked]>
[A picture containing clipart  Description automatically generated]www.centrepointstores.com<http://www.centrepointstores.com>

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: 08/Sep/2020 1:54 PM
To: ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Product issue // 1411764 //8371149431

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 28, 2020 11:22:55 AM
Subject: Fwd: Product issue  // 1411764 //8371149431

hi team

the customer provide us pic plz check and do need full

Regards,
Ala Aldin
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 24, 2020 7:26:14 PM
Subject: Product issue  // 1411764 //8371149431

Dear Team ,

# 1411764

Problem Statement : Product issue

Order Date : Feb 24, 2020
Order ID: 8371149431
Tracking ID : 100040621254
Total Price : KWD52.50

Issue Description :
Regarding order no 8371149431, I ordered on 24.02.20 an avent natural ultra comfort electric pump which has 2 years of warranty. But within 6 months of its usage, outlet rubber ring valve of pump got tore. Will it be replaced under warranty period or if not how would I get another part for the same. It’s kind request to revert as early as possible cause of my baby is completely relying on pump for feeding.
Case history : The customer reached out to us on  2 Jun 2020  and since then no action has been taken on the issue .

Customer's history : the customer is with us since 2/10/2020 and this is his 4 order with us.

Assistance required : We request you to contact with con-ceder team for this  order to solve  the customer problem .

Regards,
Ala Aldin

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