Subject: RE: Missing items//6479998548
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, ArishLaila <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 9 Sep 2020 09:39:02 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, September 8, 2020 1:04 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Missing items//6479998548

External email sender, please take precaution.
Hi Jessie

Please advise.

Regards
Shakeeb

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 6 September, 2020 12:22:39
Subject: Re: Missing items//6479998548

Hi Jessie,

Yes we did and as per their response they only received 1 package from us and they have delivered what they received.

Please advise. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 August, 2020 16:38:14
Subject: RE: Missing items//6479998548

@Seeta Seeta<mailto:[email-masked]>

Did we also check with courier partner?

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 6, 2020 12:30 PM
To: ArishLaila <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items//6479998548
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number 6479998548, the customer placed the order for 9 items and as per the customer he is complaining about 6 items.

The missing items details are:
154408090 - - Juniors Textured Bib - Set of 5                                                          SAR 21.00
160872565 - - Juniors Printed Knee Pad - Set of 2                                                  SAR 11.00
160718333 - - Juniors Printed 13-Piece Gift Set                                                      SAR 74.00
162210702 - - Juniors Printed Closed Feet Sleepsuit with Long Sleeves                 SAR 39.00
162048539 - - Juniors Printed 8-Piece Apparel Set                                                 SAR 56.00
162161367 - - Juniors Striped Receiving Blanket - 75x100 cms                              SAR 36.00

So can you please look into this concern and let us know whether the above items were shipped or not from our warehouse.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 August, 2020 11:57:33
Subject: Missing items

Hi Team,

Problem Statement : Missing items
Order ID: 6479998548
Tracking ID: 45766883945
The missing items are :

154408090 - - Juniors Textured Bib - Set of 5                                                          SAR 21.00
160872565 - - Juniors Printed Knee Pad - Set of 2                                                  SAR 11.00
160718333 - - Juniors Printed 13-Piece Gift Set                                                      SAR 74.00
162210702 - - Juniors Printed Closed Feet Sleepsuit with Long Sleeves                 SAR 39.00
162048539 - - Juniors Printed 8-Piece Apparel Set                                                 SAR 56.00
162161367 - - Juniors Striped Receiving Blanket - 75x100 cms                              SAR 36.00

Issue Description: Customer placed an order for 9 items and as per hybris all items have been delivered.
Kindly check and confirm us that have you dispatched the full order to the courier side as the customer claims that he did not receive 6 items.

Regards
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Missing items//6479998548
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 9 Sep 2020 07:34:51 +0000

Ok, process refund.

Regards,

Sachin

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, September 9, 2020 10:51 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Missing items//6479998548

@Sachin Maheshwari<mailto:[email-masked]>

As per the below trail, 1 package is missing worth SAR 236.

Please advise if we can refund the below case.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 8, 2020 1:04 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items//6479998548

External email sender, please take precaution.

Hi Jessie

Please advise.

Regards
Shakeeb

  _____

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 6 September, 2020 12:22:39
Subject: Re: Missing items//6479998548

Hi Jessie,

Yes we did and as per their response they only received 1 package from us and they have delivered what they received.

Please advise. Thank you for your help!

Regards,
Apoorv

  _____

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 August, 2020 16:38:14
Subject: RE: Missing items//6479998548

@Seeta Seeta<mailto:[email-masked]>

Did we also check with courier partner?

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 6, 2020 12:30 PM
To: ArishLaila <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items//6479998548
Importance: High

External email sender, please take precaution.

Hi Team,

With reference to the order number 6479998548, the customer placed the order for 9 items and as per the customer he is complaining about 6 items.

The missing items details are:

154408090 - - Juniors Textured Bib - Set of 5                                                          SAR 21.00

160872565 - - Juniors Printed Knee Pad - Set of 2                                                  SAR 11.00

160718333 - - Juniors Printed 13-Piece Gift Set                                                      SAR 74.00

162210702 - - Juniors Printed Closed Feet Sleepsuit with Long Sleeves                 SAR 39.00

162048539 - - Juniors Printed 8-Piece Apparel Set                                                 SAR 56.00

162161367 - - Juniors Striped Receiving Blanket - 75x100 cms                              SAR 36.00

So can you please look into this concern and let us know whether the above items were shipped or not from our warehouse.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 August, 2020 11:57:33
Subject: Missing items

Hi Team,

Problem Statement : Missing items
Order ID: 6479998548
Tracking ID: 45766883945
The missing items are :

154408090 - - Juniors Textured Bib - Set of 5                                                          SAR 21.00
160872565 - - Juniors Printed Knee Pad - Set of 2                                                  SAR 11.00
160718333 - - Juniors Printed 13-Piece Gift Set                                                      SAR 74.00
162210702 - - Juniors Printed Closed Feet Sleepsuit with Long Sleeves                 SAR 39.00
162048539 - - Juniors Printed 8-Piece Apparel Set                                                 SAR 56.00
162161367 - - Juniors Striped Receiving Blanket - 75x100 cms                              SAR 36.00

Issue Description: Customer placed an order for 9 items and as per hybris all items have been delivered.

Kindly check and confirm us that have you dispatched the full order to the courier side as the customer claims that he did not receive 6 items.

Regards

Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5e3fc62221b74bbd73fc08d85492d6ca%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637352336939061084&sdata=51GbNXHu1WuptWiVMZ%2FpJJm1eutxTgFjH5CrNp1bDEs%3D&reserved=0>