Subject: Re: Customer's Complaint - 9798309237
From: Vaibhav Ohri <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ashish Karini <[email-masked]>, Dipesh Regmi <[email-masked]>
Date: Wed, 9 Sep 2020 07:30:37 +0000

Hi Apoorv

Will get it arranged.

Regards

Vaibhav Ohri

________________________________
From: Apoorv Joshi <[email-masked]>
Sent: 09 September 2020 10:20
To: Vaibhav Ohri <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ashish Karini <[email-masked]>; Dipesh Regmi <[email-masked]>
Subject: Re: Customer's Complaint - 9798309237

External email sender, please take precaution.

Dear Vaibhav,

The same customer has now come back and is reporting that the same delivery guy which she complained about is calling her for collection under AWB: RP0905001587. Since she has his number blocked and she does not want him to pickup her items, can we try sending someone else for collection within today and have her contacted on +971508565181.

Request you to please assist in this matter on priority basis.

Thank youf or your help!

Regards,
Apoorv
________________________________
From: "vaibhav ohri" <[email-masked]>
To: "Mohd Imran" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ashish Karini" <[email-masked]>, "Dipesh Regmi" <[email-masked]>
Sent: Wednesday, 2 September, 2020 15:13:24
Subject: RE: Customer's Complaint - 9798309237

Hi Imran

Driver has called to the customer and apologized and warning has been given to the driver as well.

Regards

Vaibhav Ohri

From: Mohd Imran <[email-masked]>
Sent: Wednesday, September 02, 2020 1:42 PM
To: Vaibhav Ohri <[email-masked]>; Kiranraju Nair <[email-masked]>; Ashish Karini <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Customer's Complaint - 9798309237

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Is there any update on this?

@Ashish Karini<mailto:[email-masked]> Please help us to get this closed.

Call back number will be 971501256186

From: Mohd Imran
Sent: Saturday, August 29, 2020 4:00 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Kiranraju Nair <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: FW: Customer's Complaint - 9798309237
Importance: High

HI @Vaibhav Ohri<mailto:[email-masked]> @Ashish Karini<mailto:[email-masked]>,

Please look into the complaint of misbehave.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 29, 2020 2:59 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc:
Subject: Customer's Complaint - 9798309237
Importance: High

External email sender, please take precaution.

Hi Team,

With reference to the order number: 9798309237

Customer had raised a return request in this order and is complaining that the collection partner when called them misbehaved with them over the phone call. Customer is requesting an action be taken on their complaint and they are also asking to them know the progress of the complaint. Also, they are requesting to make sure they cannot use their personal number or any kind of information.

As per our investigation of the order the return tracking is RP0822000743, which means the collection is associated with LMG.

Please find attached the customer's complaint and the customer's contact number is: +971508565181.

Please look into this and investigate. Thank you for your help!

Regards,

Apoorv

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com