Subject: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions (8201690030)
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 9 Sep 2020 00:17:18 -0700 (MST)

Hi Team 

Problem Statement: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions 

Order Date: ​​Sep 5, 2020 
Order ID: ​​8201690030 
Order Status: ON_VALIDATION_CANCELLED 
Total Price: KWD5.00 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah