Subject: RE: Cutomer wants to buy the item in 60 AED / 9798216701
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 9 Sep 2020 06:56:43 +0000

Hi Shakeeb,

This item is only AED 80 right now. As a gesture of goodwill, we can provide AED 20 only valid for 1 week.

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, September 8, 2020 10:36 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Cutomer wants to buy the item in 60 AED / 9798216701

External email sender, please take precaution.
Hi Team,

Please suggest if we can provide 140 SAR voucher on 200 SAR threshold regarding the below case.

Regards
Shakeeb

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 31 August, 2020 15:27:14
Subject: Cutomer wants to buy the item in 60 AED / 9798216701

Hi Team,

The customer placed his order in sale time for the item(CR7 Denim Shorts with Pocket Detail) in the value of 60 AED but he received wrong item so he returned the item and amount has been refunded successfully.
Now he wants to place an order for the same item but the value of the item is now 200 AED. We have informed the customer regarding the sale time and also provided him the promo code as a compensation, we've also provided him the link where he can buy the shorts under 60 AED but customer continuously asking for the same item and saying "he believe that it was done on purpose to send an incorrect product, because it was a good deal listed".

Customer is asking for a discussion about this with someone from the management team.
So please do the needful.

Ticket number - 1417862
Order number - 9798216701
Mobile number - 0555527187

Here is the link for the item : https://www.splashfashions.com/ae/en/Men/Clothing/Bottoms/Shorts/SPLASH-CR7-Denim-Shorts-with-Pocket-Detail/p/161601819

We are looking forward to your reply.

Regards
Rehan

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