Subject: Missing items // 1394714 // 6215882919
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Tue, 8 Sep 2020 07:23:18 -0700 (MST)

Dear Team, 

Problem Statement: Missing items 
Order Date: Aug 14, 2020 
Order ID: 6215882919 
Tracking ID: 46071764034 

Assistance Required: Need missing item 
Issue Description: Customer placed order for 7 items but as per the customer she has only received 6 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side. 

The missing item is 161359974 - - Juniors Walt 2-in-1 High Chair price 119 SAR 

Best Regards, 
Ala Aldin 

Case history : The customer reached out to us on 16 Aug 2020 and i have escalate it to wh 3 times since then no action has been taken on the issue . 

Customer's history : this is his 1st order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Ala Aldin