Subject: KNET (ON_VALIDATION_CANCELLED ) // 1464795 // 8201877537
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Tue, 8 Sep 2020 06:20:57 -0700 (MST)

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Sep 7, 2020 
ticket id : 03566062 
Order ID: 8201877537 
Total Price: KWD18.95 
Identifier: KNET 
Concept : SHOEMART 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
Ala Aldin