Subject: Escalation-KNET payment deduction refund
From: Mohd Adil <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 8 Sep 2020 05:46:54 -0700 (MST)

Hi Team, 

Ticket#1462462 

The customer says that she did a guest checkout and did not receive any email/order id for the same. She just got the attached SMS from centre point and also attached is the proof of debit transaction from her bank account . 

As mentioned, She has already contacted the bank (following the instruction from the SMS from centre point) and was informed the fund is with centre point now. The customer wants the refund back to the account. 

Request you to look into the matter for further assistance. 

Regards 
Adil