Subject: Re: sdad issue //1397330 //6490824833
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb arsalan <[email-masked]>, fauzan musalman <[email-masked]>, Apoorv <[email-masked]>
Date: Tue, 8 Sep 2020 05:46:10 -0700 (MST)

Hi team 

Any update 

Best Regards 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb arsalan" <[email-masked]>, "fauzan musalman" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Tuesday, August 18, 2020 11:12:41 AM 
Subject: sdad issue //1397330 //6490824833 

Hi Team 

Problem Statement: sdad Refund issue 

Order Date :May 11, 2020 
Order ID: 6490824833 
Total Price: SAR140 
Identifier: SADAD 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED also the amount is NOT captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id so we request to check this your priority basis 

Best Regards 
Ala Aldin