Subject: RE: Refund approval #6488303835
From: Jessie Caparas <[email-masked]>
To: Mohammed Awad MohammedGaily <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Ksaconloc Returns <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 8 Sep 2020 12:33:59 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please create RMA and share to Mohammed.

From: Mohammed Awad MohammedGaily <[email-masked]>
Sent: Tuesday, September 8, 2020 2:14 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Ksaconloc Returns <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval #6488303835
Importance: High

Hi jessie

FYI

Mentioned order is at our end , need RMA.

6488303835
S001159414726
ECRYD947640
-
NO RMA
1/1
SHIPA
D-2 - AUG-5

Regards
Gaily
EXT-4650
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 08 September 2020 13:02
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval #6488303835

@Mohammed Awad MohammedGaily<mailto:[email-masked]>  @Ksaconloc Returns<mailto:[email-masked]>

Please advise if we have this order in the warehouse?

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 7, 2020 7:24 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval #6488303835
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regard,
Fauzan

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 7 September, 2020 13:06:36
Subject: Refund approval.

Hi Team,

Problem Statement: Refund approval..

Order Date: 02-May-2020
Order ID: 6488303835
Tracking ID: S001159414726
Total Price: SAR 298.00

Issue Description: The order was placed on May 1, 2020, 2020 and  marked as delivered to customer on May 7, 2020.
But customer claiming that he has not received the order also as per shipa website the package has been returned to warehouse

Case history: Customer reach out to us on 6 Jun 2020, that he did not  receive his order . we have escalated to shipa for POD to update us many times but we did not get any update. and customer is chasing us for refund.

Customer's history: Customer is with us since May 2020 and has 1 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ezzaldeen

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