Subject: RE: Refund approval #6490720194
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 8 Sep 2020 11:42:41 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, September 7, 2020 7:20 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval #6490720194
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for below case.

Thank you for your help.

Regards.
Fauzan

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 7 September, 2020 12:57:12
Subject: Refund approval

Hi Team,

Problem Statement: Refund approval
Order Date: 10-May-2020
Order ID: 6490720194
Tracking ID: S001258222427
Total Price: SAR209.00

Issue Description: The order was placed on 10-May-2020 and delivered to customer on May 12, 2020. But customer claiming that he has not received the item:
162182027 - - Textured Round Toe Ballerina Shoes with Bow Detail (SAR 90.00) (SHOEMART)
162074865 - - KangaROOS Textured Slip-On Walking Shoes(SAR 119.00) (SHOEMART) ) as per hybris the all item has been shipped and delivered from our side.

Case history: Customer reach out to us on 10 jun 2020, that there is two items are missed from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund.

Customer's history: Customer is with us since 18 April 2020 and has 4 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Ezzaldeen

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund approval #6490720194
From: Hamza Hafeez <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 8 Sep 2020 10:55:30 +0000

Hi Jessie,

Please proceed with the refund.

Regards,

Hamza Hafeez

Customer Support / e-Commerce Executive

  +971 4 517 3209

   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6938da54cf854eb4fea208d853e5b3fe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637351593315902428&sdata=TSalOCI9N0okzIqVK1B2ktvgFqjQP6ZXIHmULM%2BpTaA%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, September 08, 2020 2:02 PM
To: Hamza Hafeez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval #6490720194
Importance: High

@Hamza Hafeez<mailto:[email-masked]>

Please advise if we can refund the below missing items?

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 7, 2020 7:20 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval #6490720194
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us to get refund approval for below case.

Thank you for your help.

Regards.

Fauzan

  _____

From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 7 September, 2020 12:57:12
Subject: Refund approval

Hi Team,

Problem Statement: Refund approval

Order Date: 10-May-2020

Order ID: 6490720194

Tracking ID: S001258222427

Total Price: SAR209.00

Issue Description: The order was placed on 10-May-2020 and delivered to customer on May 12, 2020. But customer claiming that he has not received the item:

162182027 - - Textured Round Toe Ballerina Shoes with Bow Detail (SAR 90.00) (SHOEMART)
162074865 - - KangaROOS Textured Slip-On Walking Shoes(SAR 119.00) (SHOEMART) ) as per hybris the all item has been shipped and delivered from our side.

Case history: Customer reach out to us on 10 jun 2020, that there is two items are missed from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund.

Customer's history: Customer is with us since 18 April 2020 and has 4 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,

Ezzaldeen