Subject: Re: Refund approval Late Shipping // 1461702 // 6492674363
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 8 Sep 2020 04:10:05 -0700 (MST)

Hi Team, 

With reference to the order number 6492674363, the order was placed on May 18, 2020 and till now the order is in progress without any consignment details. Now the customer is constantly chasing us for his order so we request you to check this case on priority and expedite the delivery time-frame. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, September 7, 2020 8:17:38 PM 
Subject: Refund approval Late Shipping // 1461702 // 6492674363 

Dear Team , 

Problem Statement: Refund approval Late Shipping 
Order Date:May 18, 2020 
Order ID: 6492674363 
Tracking ID: Not generate 
Total Price SAR299 
concept :LIFESTYLE 

Assistance Required: Need refund for customer. 

Issue Description : the customer placed the order on May 18, 2020 and till now he didn't receive his order so he emailed us and asking for refund 

Case history : The customer reached out to us on 7 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 5/18/2020 and this is the 1st order with us . 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin