Subject: Re: MADA refund issue - Order ID 6497849824
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 8 Sep 2020 04:02:16 -0700 (MST)

Hi Malik, 

With reference to order number 6497849824, the customer's refund got rejected 3 times as the transaction is getting declined. Now the jira team have informed us that the issue has been shared Payfort and the refund will take 2-3 weeks for manual transfer. 

The customer emailed us informing that he is leaving the country next week so he is expecting his refund in this week. Can you please suggest if anything can be done in this case. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 8 September, 2020 13:40:45 
Subject: MADA refund issue - Order ID 6497849824 

Dear team, 

With regards to Order ID 6497849824, the customer is chasing us for the refund and he has confirmed to us that he will exit the country next week and wants the refund to be settled by this week. 

Kindly asssit. 

Regards, 
Nikhil.