Subject: Re: HomeCentre India, Store Complaint // [email-masked] // 1439918
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 8 Sep 2020 03:20:12 -0700 (MST)

Hi Imran, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, September 8, 2020 2:51:29 PM 
Subject: HomeCentre India, Store Complaint // [email-masked] // 1439918 

Hi Team, 

With reference to email address: [email-masked], customer visited at Home Centre outlet - Phoenix Market City Kurla, Mumbai 70 on 25th August 2020 around 7:00 PM. Customer is complaining about the staff behaviour and the experience they had at the store. 

At first, the item was displayed incomplete, and leter on after finalising the other design, staff packed the item in a dirty and damaged box. Customer is saying that they tried to interact with the staff, supervisor and manager, however no proper assistance provided. 

At last, customer had to cancel the order as the they refused to accept the item in a damaged box. Customer shared some pictures as attached. 

Kindly look into this and do the needful. 

Thanks, 
Nitesh