Subject: Re: KNET ON_VALIDATION_CANCELLED // 1464818 // 8202033283
From: Seeta Seeta <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Harish Thakor <[email-masked]>, [email-masked]
Date: Tue, 8 Sep 2020 03:17:36 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, September 8, 2020 2:53:12 PM 
Subject: KNET ON_VALIDATION_CANCELLED // 1464818 // 8202033283 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Sep 8, 2020 
ticket id : 
Order ID: 8202033283 
Total Price: KWD55.87 
Identifier: KNET 
concept : SPLASH 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is NOT captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id : ( 700-230961756 ) so we request to check this your priority basis 

Case history : The customer reached out to us on 8 Sep 2020 

Customer's history : the customer is with us since 9/7/2020 and this is his 10th order with us. 

Best Regards 
Ala Aldin