Subject: KNET ON_VALIDATION_CANCELLED // 1464818 // 8202033283
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Tue, 8 Sep 2020 02:23:12 -0700 (MST)

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Sep 8, 2020 
ticket id : 
Order ID: 8202033283 
Total Price: KWD55.87 
Identifier: KNET 
concept : SPLASH 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is NOT captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id : ( 700-230961756 ) so we request to check this your priority basis 

Case history : The customer reached out to us on 8 Sep 2020 

Customer's history : the customer is with us since 9/7/2020 and this is his 10th order with us. 

Best Regards 
Ala Aldin