Subject: Re: Refund approval // order return // 1145496 //6472600806
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 8 Sep 2020 02:17:37 -0700 (MST)

Hi Team, 

Please assist regarding the below case. 

Regards 
Shakeeb 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 8 August, 2020 10:36:35 
Subject: Refund approval // order return // 1145496 //6472600806 

Dear Team , 

# 1145496 

Problem Statement : Refund approval // order not delivered/lost in transit 

Order Date : Mar 25, 2020 
Order ID: 6472600806 
Tracking ID :45762153780 
Returned items : 162107904 - 162059922 - 162059928 - 162098605 - 162262074 - 162058911 
Total Price : 215 

Issue Description : Lost return request 

Case history : The Customer placed the order on Mar 25th and the order was delivered on Apr 5th,The customer reached out to us on 3 Jun 2020 reporting that he placed return request on Apr 6th and the items mentioned above were collected on Apr 16 but till now the he did not get the refund. 
the status on Aramex portal is (( Shipment status being reviewed )) and since then they did not update us after many escalation. 

Customer's history : the customer is with us since 12/3/18 and this is his 21 order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin