Subject: RE: Late Delivery "8379888241"
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: olm kuwait <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Midhun Madhu <[email-masked]>
Date: Tue, 8 Sep 2020 07:15:15 +0000

@Apoorv Joshi<mailto:[email-masked]>

Please find the attached approval.

From: Apoorv Joshi <[email-masked]>
Sent: Monday, September 7, 2020 3:18 PM
To: Escalations Dxbteam <[email-masked]>
Cc: olm kuwait <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>; Midhun Madhu <[email-masked]>
Subject: Re: Late Delivery "8379888241"

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. Pending since July and no update.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 14:28:29
Subject: Re: Late Delivery "8379888241"

Hi Team,

With reference to the order number 8379888241, the order was placed on 26/04 and till now the status is in transit.  We request you to kindly provide us the update of tracking number FP04280002037, as the customer is now chasing us for his refund.

If the order is with you so we request you to return the order to the warehouse.

Thanks & Regards,
Seeta Kunwar

________________________________
من: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad، Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
المُرسل: الأحد 26 يوليو، 2020 8:27:43 م
الموضوع: Late Delivery "8379888241"

Hi Team

Problem Statement: Late Delivery

Ticket ID: 945791

Order Date: Apr 26, 2020
Order ID: 8379888241
Tracking ID: FP04280002037
Shipping Date: Apr 28, 2020

Total Price: KWD 78.02

Issue Description: The Customer placed the order on Apr 26, 2020, and it is pending since then. On Jun-09-2020 the shipment was last updated as per the tracking ID: "Returned to DC". However, till now the order has not been delivered and tracking has also not been updated.

Case History: The customer reached out to us on May 07, 2020, and since then the issue has been escalated to the delivery team but no response has been received as of yet.

Customer's History: The customer has placed the order under guest mode.

Assistance Required: We request you to please assist in either delivering or cancelling the order and close the issue.

Best Regards,
Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Late Delivery "8379888241"
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 7 Sep 2020 13:03:40 +0000

Process refund.

Regards,

Sachin

From: Jessie Caparas <[email-masked]>
Sent: Monday, September 7, 2020 4:59 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Late Delivery "8379888241"

@Sachin Maheshwari<mailto:[email-masked]>

No record is found as per tracking records and we have been emailing the warehouse team but there is no reply.

Please advise if we can refund.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 7, 2020 3:18 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: olm kuwait <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery "8379888241"

External email sender, please take precaution.

Hi Team,

Kindly assist in closing the below case. Pending since July and no update.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 14:28:29
Subject: Re: Late Delivery "8379888241"

Hi Team,

With reference to the order number 8379888241, the order was placed on 26/04 and till now the status is in transit.  We request you to kindly provide us the update of tracking number FP04280002037, as the customer is now chasing us for his refund.

If the order is with you so we request you to return the order to the warehouse.

Thanks & Regards,
Seeta Kunwar

  _____

من: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad، Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
المُرسل: الأحد 26 يوليو، 2020 8:27:43 م
الموضوع: Late Delivery "8379888241"

Hi Team

Problem Statement: Late Delivery

Ticket ID: 945791

Order Date: Apr 26, 2020

Order ID: 8379888241

Tracking ID: FP04280002037

Shipping Date: Apr 28, 2020

Total Price: KWD 78.02

Issue Description: The Customer placed the order on Apr 26, 2020, and it is pending since then. On Jun-09-2020 the shipment was last updated as per the tracking ID: "Returned to DC". However, till now the order has not been delivered and tracking has also not been updated.

Case History: The customer reached out to us on May 07, 2020, and since then the issue has been escalated to the delivery team but no response has been received as of yet.

Customer's History: The customer has placed the order under guest mode.

Assistance Required: We request you to please assist in either delivering or cancelling the order and close the issue.

Best Regards,

Abhishek Sisodia