Subject: RE: Refund issue #6205748786
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 8 Sep 2020 05:40:02 +0000

Hi Fauzan,

The refund processed successfully. Customer need to check with his bank.

RRN 021704088270

Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, September 7, 2020 3:25 PM
To: Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund issue #6205748786
Importance: High

External email sender, please take precaution.
Hi Malik,

With reference to order #6205748786
RMA: 34001437

As per hybris the refund has been done from our end on 4 Aug 2020. But customer claiming that he has not recived the amount yet.
Kindly check and update us with the refund status.

Regards,
Fauzna

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 1 September, 2020 10:08:03
Subject: Refund issue

Hi Team

Problem Statement: Refund issue

Order Date: Jul 4, 2020
Order ID: 6205748786
Tracking ID: 46064068046
Order Status: NOT_DELIVERED

Assistance Required: Need Urgent check and refund

Issue Description: The shipment is NDR and refund has been initiated successfully on 4 August 2020 but the customer is complaining that he did not receive the amount and he continues demanding refund and he sent for us Bank statement so we request to check this order.

Regards
Hafizullah

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