Subject: Re: Approval
From: Hemyar Nasser <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 7 Sep 2020 08:31:41 -0700 (MST)

Hi team, 
below the items and their price. items 1,2,4, from BABYSHOP and item no 3 from SHOEXPRESS.. 
1-162146737 - - Giggles Dots Print Long Sleeves Shirt and Pyjama Set. SAR59.00 
2-162390390 - - Juniors Printed Round Neck T-shirt and Pyjama. SAR32.00 
3-162318912 - - Animal Textured Pumps with Stiletto Heels. SAR99.00 
4-162294935 - - Juniors Solid Shirt with Long Sleeves and Bow. SAR65.00 
total value is SAR 255 
Regards, 
Hemyar 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 6 September, 2020 20:26:34 
Subject: Approval 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1096006 
Order Date: May 2, 2020 
Order ID: 6488260906 
Tracking ID: S001157145909 
Total Price: SAR 255 
Issue Description: This KSA order has been placed on May 2, 2020, and has been delivered on 5/8/20. the customer complaining that she returned 5 items on 2020-05-04 but the app was showing only one item returned , so customer asked about this issue the guy who picked up the items and he told her thats fine, and there will be refund for all items. the refund of the item which is showing in hypres has been done on 6/1/20, so customer started complaining for refund of the rest of items. we did all the needful escalation but WH confirmed that they did not received the items. 
Case history: customer contacted us on 25-05-2020 regarding this order and reporting the same. Requesting for an approval as the case is pending for very long. 
Customer's history: Customer shopping from us since 3/24/20 and all orders completed, total value of her orders is SAR 2415.1. customer has no previous/similar case. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Hemyar