Subject: Re: refund issue case ID ;1405543
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 7 Sep 2020 08:29:34 -0700 (MST)

Hi Ammar, 

Kindly clarify the exact issue has the customer placed order or not. Also you have to ask customer to share the transaction ID as we can not know deduction without transaction ID. ask customer to contact his bank and share the transaction IDs. 

Regards. 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 7 September, 2020 13:10:58 
Subject: Re: refund issue case ID ;1405543 

please find attachments. 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 7 September, 2020 13:09:05 
Subject: refund issue case ID ;1405543 

email ID: [email-masked] 

customer is saying that he did not place order and money got deducted on 30/07/2020 , as per his bank statement. 
1 times money deduction : 487 
2nd time money deduction 468 

please do needful. 

regards 
ammar asif