Subject: Refund approval #6488303835
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 7 Sep 2020 08:24:10 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regard, 
Fauzan 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 7 September, 2020 13:06:36 
Subject: Refund approval. 

Hi Team, 
Problem Statement: Refund approval.. 

Order Date: 02-May-2020 
Order ID: 6488303835 
Tracking ID: S001159414726 
Total Price: SAR 298.00 
Issue Description : The order was placed on May 1 , 2020 , 2020 and marked as delivered to customer on May 7 , 2020 . 
But customer claiming that he has not received the order also as per shipa website the package has been returned to warehouse 

Case history : Customer reach out to us on 6 Jun 2020, that he did not receive his order . we have escalated to shipa for POD to update us many times but we did not get any update. and customer is chasing us for refund. 
Customer's history : Customer is with us since May 2020 and has 1 completed orders. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ezzaldeen