Subject: Re: Need Approval for refund
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Hafizullah Lsm <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 7 Sep 2020 08:13:07 -0700 (MST)

Hi Hafizullah, 

The below missing items are below 100 in equivalent just raise jira to process refund. Also why you write the total price of the order, you have to write total price which need to be refunded. 

Regards, 
Fauzan 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 30 August, 2020 13:17:07 
Subject: Need Approval for refund 

Hi Team, 

Problem Statement: Missing items 

Order Date : Jul 30, 2020 
Order number : 2000020919 
Tracking ID: 43813002413 
Total Price: EGP 440.00 

Assistance Required: Need Approval for refund 

Issue Description: The customer placed an order for 4 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 4 items have been delivered from our side. 
The missing item is: 
161412506 - - Full Length Leggings with Elasticised Waistband 
161133096 - - Seamless Racerback Sports Bra with Logo Detail 

I have escalated to WH about these missing items but I did not get any confirmation about these missing items. 

Case History: The customer reached out to us on 13 Aug 2020 for the follow up for the refund. 

Customer's History: The customer has placed his 2nd order with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Thanks & Regards, 
Hafizullah.