Subject: Partial order shipped and we are unable to cancel the item
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 7 Sep 2020 07:58:47 -0700 (MST)

Hi Jessie, 

With reference to order # 6218047350 
Order Date: Aug 23, 2020 

Kindly assist us to cancel the not shipped item on the order to refund for customer. (161910655 - - Marvel Spider-Man Print Slide Slippers / Qty-1) 

Thank you for your help. 

Regards, 
Fauzan 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 30 August, 2020 16:21:39 
Subject: Partial order shipped and we are unable to cancel the item 

Hi Team 

Problem Statement: Partial order shipped and we are unable to cancel the item 

Order Date : Aug 23, 2020 
Order ID: 6218047350 
Tracking ID: FP08241000755 

Assistance Required: Need Urgent cancelation and refund 

Issue Description: The order was shipped from our side on 24/08/2020 but the following items: 
161910655 - - Marvel Spider-Man Print Slide Slippers ( 2 Qty) 
was ordered 2 Qty and as per Hybris, it has been shipped and delivered 1 Qty, so we request that you please do the needful. 

Regards 
Hafizullah