Subject: Re: Refund approval. case ID 1312875
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 7 Sep 2020 07:28:24 -0700 (MST)

Hi Ammar, 

Refunded 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 7 September, 2020 11:09:17 
Subject: Re: Refund approval. case ID 1312875 

Hi team 
any update? 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Sunday, 30 August, 2020 12:46:55 
Subject: RE: Refund approval. case ID 1312875 

[ mailto:[email-masked] | @Seeta Seeta ] 

These are the items returned. Kindly check: 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, August 30, 2020 10:05 AM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund approval. case ID 1312875 

External email sender, please take precaution. 

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 30 August, 2020 10:02:58 
Subject: Refund approval. case ID 1312875 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1312875 

Order Date : Jul 14, 2020 

Order ID: 6208719283 

Tracking ID : FP07150001798 

return tracking ID : 46069359125;G31243A 

Total Price : SAR 278.00 

Issue Description : 

The order was placed on Jul 14, 2020 and he raised a return request on 7/31/20 and he handed over the items to the courier partner the items have been returned under above tracking ID 46069359125;G31243A 

items detail: 

Moulded Table Lamp - 13x13x38 cms SAR278.00 QTY 2 LIFESTYLE 

Case history : The customer reached out to us on 18 Jul 2020 and since then the issue was pending. i escalated to WH conloc for refund but there was no response . 

Customer's history : the customer is with us since 7/14/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 

ammar asif 

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