Subject: Fwd: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>
Date: Mon, 7 Sep 2020 06:11:41 -0700 (MST)

Hi Team, 

Please assist in the below case. Not receiving response from Finance. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ala Hamood" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Harish Thakor" <[email-masked]>, "anju john" <[email-masked]> 
Sent: Tuesday, 1 September, 2020 17:06:32 
Subject: Re: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873 

Hi Team, 

Kindly assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Tuesday, September 1, 2020 4:45:52 PM 
Subject: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Jul 27, 2020 
Order ID: 8394274873 
Total Price: KWD64 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is NOT captured in Payment Transactions but the customer is demanding refund and he sent us account statement so we request to check this your priority basis 

Best Regards 
Ala Aldin