Subject: Fwd: sdad Refund issue //1277579 // 6488368755
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>
Date: Mon, 7 Sep 2020 05:55:06 -0700 (MST)

Hi Team, 

Please assist in closing the below case. Customer's Bank details are as follows: 

The name of the beneficiary: Abd Al-Moein Abdo Ibrahim Al-Mahabi 
The name of the bank: National Commercial Bank 
Account number / 15254258000108 
IBAN/ SA7010000015254258000108 
The name of the branch: Al-Leith branch 
Account Type: Saving 

Thank youf or your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ala Hamood" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 1 September, 2020 18:41:04 
Subject: Re: sdad Refund issue //1277579 // 6488368755 

Hi Malik, 

Still, waiting for your revert. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ala Hamood" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, August 22, 2020 5:35:18 PM 
Subject: Re: sdad Refund issue //1277579 // 6488368755 

Hi Malik, 

Order : 6488368755 
the refund was initiated on 16-07-2020 as pr hybris, However the customer is claiming that he did not receive the amount yet PFA and advise, 

Regards 
Shakeeb 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, August 20, 2020 11:01:18 AM 
Subject: sdad Refund issue //1277579 // 6488368755 

Hi Team 

Problem Statement: sdad Refund issue 

Order Date :May 3, 2020 
ticket id : 06747047 
Order ID: 6488368755 
Total Price: SAR423 
Identifier: SADAD 
Assistance Required: Need to check and refund 

Issue Description: The refund has been successful but customer still clime that he didn't receive any amount in his account 
and send his account statement and details 

Best Regards 
Ala Aldin