Subject: Re: Need POD
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 7 Sep 2020 05:18:57 -0700 (MST)

Hi Team, 

Problem Statement: (Missing items / Refund Approval 

Order Date :27/06/2020 

Order ID: 6203706144 
Tracking ID: S001725709456 
Assistance Required: Refund Approval 
Total Price : ​330.9 Sar 
Issue Description: Customer placed order for 21 items but as per the customer he/she has only received 10 items, 1 item is NIL pick ,Under the consignment details we can see that all 20 items has been shipped/Delivered from our side. 
We escalated to the WH on 27/07/2020 and to the Courier however no action has been taken so far. 

Customer's history : the customer is with us since 27/07/19 and this is his 8th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Shafeeque 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, August 30, 2020 7:20:32 PM 
Subject: Need POD 

Hi Team, 

Problem Statement: Need POD 

Order Date :27/06/2020 

Order ID: 6203706144 
Tracking ID: S001725709456 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 21 items but as per the customer he/she has only received 10 items, 1 item is NIL pick ,Under the consignment details as per Warehouse all 20 items have been shipped from our side. 

We request you to check is there any other package to deliver or provide the POD. 

Regards, 
Shafeeque