Subject: Re: Refund approval "6482494412"
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ksaconloc Returns <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>
Date: Mon, 7 Sep 2020 04:25:45 -0700 (MST)

Hi Jessie, 

Kindly advise further on the below case, conloc has confirmed not receiving the items back. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ksaconloc Returns" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammed Awad MohammedGaily" <[email-masked]> 
Sent: Sunday, 6 September, 2020 18:14:06 
Subject: RE: Refund approval "6482494412" 

Dears 

Greetings 

Please note that we haven't received this Order from the courier 

Regards, 

Dineshbabu.E 

Conloc Returns 

Ext – 4647 

From: Jessie Caparas <[email-masked]> 
Sent: Wednesday, September 2, 2020 3:48 PM 
To: seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Ksaconloc Returns <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Refund approval "6482494412" 

[ mailto:[email-masked] | @Ksaconloc Returns ] [ mailto:[email-masked] | 
@Mohammed Awad MohammedGaily ] 

Is this order physically in the warehouse? 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 2, 2020 4:21 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Sisodia < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund approval "6482494412" 

External email sender, please take precaution. 

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 2, 2020 5:33:54 PM 
Subject: Refund approval "6482494412" 

Hi Team 

Problem Statement : Refund approval 

Ticket ID : 1014017 

Order Date: Apr 16, 2020 

Order ID: 6482494412 

Tracking ID: S001049903753 

Total Price : SAR 230. 

Issue Description : The Customer placed the order on Apr 16 , 2020, and it is pending since then. On July-03-2020 the shipment was last updated as per the tracking ID: "Cancelled". However, till now the order has not been cancelled on hybris and tracking has also not been updated. 

Case History : The customer reached out to us on May 13 , 2020, and since then the issue has been escalated to the delivery team but no response has been received as of yet. 

Customer's History : The customer has placed his 1st order. 

Assistance Required : We request you to please assist in either delivering or cancelling the order and close the issue. 

Best Regards, 

Abhishek Sisodia 

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