Subject: Re: Late Delivery "8379888241"
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: olm kuwait <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, midhun madhu <[email-masked]>
Date: Mon, 7 Sep 2020 04:17:31 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. Pending since July and no update. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "olm kuwait" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "midhun madhu" <[email-masked]> 
Sent: Monday, 27 July, 2020 14:28:29 
Subject: Re: Late Delivery "8379888241" 

Hi Team, 

With reference to the order number 8379888241, the order was placed on 26/04 and till now the status is in transit. We request you to kindly provide us the update of tracking number FP04280002037, as the customer is now chasing us for his refund. 

If the order is with you so we request you to return the order to the warehouse. 

Thanks & Regards, 
Seeta Kunwar 

من: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad، Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
المُرسل: الأحد 26 يوليو، 2020 8:27:43 م 
الموضوع: Late Delivery "8379888241" 

Hi Team 
Problem Statement : Late Delivery 
Ticket ID : 945791 

Order Date: Apr 26, 2020 
Order ID: 8379888241 
Tracking ID: FP04280002037 
Shipping Date: Apr 28, 2020 

Total Price : KWD 78.02 
Issue Description : The Customer placed the order on Apr 26, 2020, and it is pending since then. On Jun-09-2020 the shipment was last updated as per the tracking ID: "Returned to DC". However, till now the order has not been delivered and tracking has also not been updated. 

Case History : The customer reached out to us on May 07, 2020, and since then the issue has been escalated to the delivery team but no response has been received as of yet. 

Customer's History : The customer has placed the order under guest mode. 

Assistance Required : We request you to please assist in either delivering or cancelling the order and close the issue. 
Best Regards, 
Abhishek Sisodia