Subject: Re: Refund approval 8373619669
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haithm Saeed <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Mon, 7 Sep 2020 03:41:12 -0700 (MST)

Hi Team, 

Please assist regarding the following case 

Regards 
Shakeeb 

From: "Haithm Saeed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 3 September, 2020 14:10:50 
Subject: Refund approval. 

Dear Team , 

# 818738 

Problem Statement : Refund approval. 

Order Date : Mar 21, 2020 
Order ID: 8373619669 
Tracking ID : 100040819026 
Amount to be refunded : KWD 52.00 

Issue Description : the customer placed the order Mar 21, 2020 he order 15 (19 qty) items as per the system 15((19 qty)) items have been shipped delivered, however the customer has reported that 5 items (7qty) are missing: 

The missing items details are: 
161754942 - - Printed Round Accent Table - 50x37x61.5 cms KWD 33. 
161336757 - - ELLE Embroidered Slides with Slip-On Closure KWD 7. 
161351483 - - Peacock Feather Printed Chip and Dip Platter - 34.92 cms KWD 5. 
162008140 - - Textured Strappy Slippers KWD 5.00 
161871730 - - Printed Flip Flops KWD 2.00 

Case history : The customer reached out to us on 27th of Apr 2020 , we have escalated the issue to the WH several times but they did not get back to us. 

Customer's history : as the hyper the customer with us from 3/21/20 and this the first order for the customer 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Haitham