Subject: RE: Refund approval #6490139622 (Max)
From: Ksaconloc Returns <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>
Date: Mon, 7 Sep 2020 08:28:06 +0000

Dear
Greetings

Please note that we received this Order.

Regards,
Dineshbabu.E
Conloc Returns
Ext – 4647

From: Jessie Caparas <[email-masked]>
Sent: Monday, September 7, 2020 10:58 AM
To: Fauzan Ahmad . Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Ksaconloc Returns <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>
Subject: RE: Refund approval #6490139622 (Max)

@Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]> please confirm if this order is in the warehouse.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 6, 2020 10:13 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval #6490139622 (Max)
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID: 977361
Order Date:  May 8, 2020
Order ID: 6490139622   (Max)
Tracking ID: CRDSAL0019649520
Total Price: SAR790.75

Issue Description: The order was placed on May 8, 2020 and shipped to Saudi Post on May 14, 2020, However the order has been returned to origin as per Saudi Post website on June 4, 2020. and the status of the consignment still (shipped)

Case history: Customer reached out to us on May 10, 2020 and asked when the order will be delivered, we have escalated for lat shipping to warehouse and customer was keep coming and asking regarding the order. However the order has not delivered and returned to origin but the refund still not processed now customer is chasing us for the refund.

Customer's history: This is first order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan
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