Subject: RE: Item Cancellation/Missing Item - 6208514235)
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Hafizullah Lsm <[email-masked]>
Date: Mon, 7 Sep 2020 07:44:21 +0000

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

INC0845927

From: Apoorv Joshi <[email-masked]>
Sent: Monday, September 7, 2020 11:36 AM
To: LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Hafizullah Lsm <[email-masked]>
Subject: Item Cancellation/Missing Item - 6208514235)

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6208514235
Item: 162351266 - - IKSU Ultra Matte Lipstick

The customer is reporting the following item missing, as per consignment this item was not sent by us. Kindly assist in cancelling this item so the customer can receive their refund.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 1 September, 2020 17:45:19
Subject: Partial order shipped and we are unable to cancel the item  (6208514235)

Hi Team

Problem Statement: Partial order shipped and we are unable to cancel the item

Order Date : Jul 14, 2020
Order ID: 6208514235
Tracking ID: 46066351376

Assistance Required: Need to cancel and refund of the item

Issue Description: The order was shipped from our side on 15/07/2020 and delivered on 16/07/2020 but the following item :
162351266 - - IKSU Ultra Matte Lipstick
did not ship and delivered, and the customer wants to refund this item, so we request that you please do the needful.

Thanks & Regards
Hafizulla

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