Subject: Refund approval.
From: Ezzaldeen Mahyoub <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Mon, 7 Sep 2020 00:36:36 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Order Date: 02-May-2020 
Order ID: 6488303835 
Tracking ID: S001159414726 
Total Price: SAR 298.00 
Issue Description : The order was placed on May 1 , 2020 , 2020 and marked as delivered to customer on May 7 , 2020 . 
But customer claiming that he has not received the order also as per shipa website the package has been returned to warehouse 

Case history: Customer reach out to us on 6 Jun 2020, that he did not receive his order . we have escalated to shipa for POD to update us many times but we did not get any update. and customer is chasing us for refund. 
Customer's history: Customer is with us since May 2020 and has 1 completed orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ezzaldeen