Subject: Item Cancellation/Missing Item - 6208514235)
From: Apoorv Joshi <[email-masked]>
To: LMG OMS <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Hafizullah Lsm <[email-masked]>
Date: Mon, 7 Sep 2020 00:35:54 -0700 (MST)

Hi Team, 

With reference to the order number: 6208514235 
Item: 162351266 - - IKSU Ultra Matte Lipstick 

The customer is reporting the following item missing, as per consignment this item was not sent by us. Kindly assist in cancelling this item so the customer can receive their refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 1 September, 2020 17:45:19 
Subject: Partial order shipped and we are unable to cancel the item (6208514235) 

Hi Team 

Problem Statement: Partial order shipped and we are unable to cancel the item 

Order Date : Jul 14, 2020 
Order ID: 6208514235 
Tracking ID: 46066351376 

Assistance Required: Need to cancel and refund of the item 

Issue Description: The order was shipped from our side on 15/07/2020 and delivered on 16/07/2020 but the following item : 
162351266 - - IKSU Ultra Matte Lipstick 
did not ship and delivered, and the customer wants to refund this item, so we request that you please do the needful. 

Thanks & Regards 
Hafizulla